Creative Services Coordinator at Seattle

Job Description

Classification: Customer Service

Compensation: $11.00 to $13.00 per hour

This position reports to the Project Team Manager. The primary goal of the team is to provide members with a personalized experience and quality products. A Creative Services Coordinator (CSC) is responsible for working with a large volume of customers to fulfill products and services utilizing outsourced designers, formatters, and video production teams, and sometimes performing work internally when needed. In a fun and fast-paced environment, this position requires heavy phone and email communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. The CSC will work closely with the Project Coordinators and other internal teams to ensure that a quality product is delivered timely and accurately. The chosen candidate must have a strong work ethic, the ability to deal with ambiguity, and a desire to succeed and be a team player. This person must have a strong grasp of design, understanding technical and creative aspects of graphic design and video production.

Job Requirements

Job Responsibilities:1. Conduct design and video consultations to assist with design minded decisions and evaluating authors needs while ensuring the author understands the service fulfillment processes and the products they have purchased2. Fulfillment of creative services while proactively identifying problems and seeking solutions3. Assisting with the management of outsourced vendors for quality product delivery4. Managing workflow using a wide variety of software systems5. Escalates customer issues appropriately, timely and correctly. 6. Demonstrates clear and polite written and oral communication.7. Demonstrates timely, accurate and detail oriented customer service.8. Actively seeks solutions and identifies trends to appropriate personnel including possible alternatives or suggestions.9. Demonstrates appropriate sense of urgency for email response times and phone service levels. Accountable for service level agreements defined for customer interaction. Basic Qualifications:1. 2+ years Graphic Arts or Design related experience2. Associates Degree and 2+ years customer service experience3. Working knowledge of Adobe Creative Suite4. Working knowledge of Microsoft Office Applications5. Ability to work weekends and overtime as required6. Must be eligible to work in the U.S.Preferred Qualifications:1. Bachelors Degree is preferred2. Experience working with outsource/3rd Party Vendors3. Aptitude to quickly learn new systems and software4. Ability to multi-task & prioritize, with strong organizational and follow-up skills5. Excellent oral and written communication skills

OfficeTeam is the worlds leader in specialized administrative staffing, offering job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. We are faster at finding our administrative professionals great job opportunities because our staffing managers connect with nearly 90,000 hiring managers in North America every single week. Additionally, we provide one of the industrys most competitive training, benefits and compensation packages. Contact us today at 1.800.804.8367 to learn why Fortune magazine just ranked us #1 in our industry on their list of Americas Most Admired Companies. OfficeTeam is an Equal Opportunity Employer. Apply for this job now or contact our branch office for additional information: Office Location Information.
Country: USA, State: Washington, City: Seattle, Company: OfficeTeam.