Job Description
Job Summary and MissionThis position contributes to Starbucks success by applying SharePoint knowledge to effectively support enterprise projects across multiple business units by identifying, designing, and deploying technology solutions using Microsoft technologies, primarily SharePoint 2013. Facilitates the development of overall business requirements and provides process consulting on projects and sustainment initiatives of significant scope and complexity. Leads functional requirements development and solution design activities across initiative teams, various Information Technology (IT) groups, and business stakeholders to collaboratively develop effective solutions. Leverages industry, process, and technology subject matter expertise to drive the resolution of complex business technology challenges. Leads and develops less experienced analysts. Models and acts in accordance with Starbucks guiding principles. Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Solution Delivery Facilitates discussions with end users of all management levels to gather and gain understanding of business needs. Plays a key role in project initiation and management efforts by assisting in the definition of project scope and the development and maintenance of work plans, estimates, and timelines Translates business requirements into technology solutions. Gathers, analyzes, and documents business requirements to support the design and development of SharePoint 2013 based technology and/or process solutions Clearly defines and communicates targeted functional solution via functional design specifications. Specifications may require use cases, sequence diagrams, process swim lane diagrams, etc. Creates technical specifications to meet functional requirements. This may also require the ability to create prototypes and lead user reviews of functionality Verifies technical designs satisfy functional requirements. Develop SharePoint components including but not limited to workflows, web parts, lists, web pages, InfoPath forms Leverages SharePoint 201x expertise to synthesize and propose appropriate solution options Leads iterative solution design and prototyping efforts Performs application configuration in support of solution delivery initiatives Coordinates solution delivery activities with vendors as required Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results. Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts. Delivers training and performs knowledge transfer to core support team members and end users as required. Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.) Leverages SharePoint subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause Coordination/Leadership Effectively facilitates/negotiates through challenging situations Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners Leads/influences groups though effective decision making May lead project teams or direct the activities of a given project phase Develops less-experienced analysts through coaching and mentoring Supports team building and internal process improvement efforts Relates system solutions to broader organization strategies and objectives Production Support Leverages deep system and process expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause Leads issue resolution efforts across peer support groups, technical support teams, and vendors as required Effectively coordinates and communicates issues resolution with end-users Correlates related production issues and assesses trends to identify broader improvement opportunities Extends technology support internationally to support global business operations
Job Requirements
Summary of Experience Relevant functional/business process experience 10 years Solution design, testing, and implementation experience - 10 years Applicable application and system configuration experience - 10 years Production support, system maintenance, upgrades, and enhancement delivery experience - 6 years End user support and documentation experience 6 years IT Project experience as project resource or lead 6 yearsRequired Knowledge, Skills and Abilities
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities Skilled in the utilization of system development methodologies throughout the full project lifecycle Ability to identify/define viable technology and/or process solutions delivering required business capabilities Knowledge/skill to objectively assess benefits, costs, and feasibility of proposed solution options Skilled in business process design with the ability to drive process improvement initiatives Ability to design and deploy highly reliable and scalable global technology solutions Ability to develop clear, thorough functional design specifications that drive effective solution development Knowledge of effective testing practices and methodologies Ability to define and execute appropriate test scenarios to validate system solutions Strong analytical and problem-solving skills Ability to effectively utilize available tools and resources (internal and external) to resolve issues Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project Knowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issues Ability to lead the efforts of others Ability to influence and gain the support of key stakeholders Ability to coach/mentor less-experienced analysts Ability to work effectively in self-directed manner Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities
Country: USA, State: Washington, City: Seattle, Company: Starbucks.
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