Rep 2, IT Suppt - IT Support Representative - 75203470 at Lynnwood

Job Description

Division/Entity
Cable West Division

Comcast Cable is one of the nations largest and most innovative video, high-speed Internet and phone providers. With nearly $12 billion in revenue and more than 21,000 employees, Comcast Cables West Division has a powerful presence in the marketplace. Through its community investment program, Comcast Cares, more than 24,000 Comcast volunteers served communities in this 12-state division in 2012. Comcast ranks #49 on the Fortune 500 list and has a very strong foothold in both distribution and content segments of the entertainment industry. With the acquisition of a controlling stake of NBCUniversal in January 2011, it has created one of the worlds largest media and entertainment companies. Comcast Cable operates in 39 states; with $38B in revenues and is revolutionizing the way we communicate content, information and
data to our customers.

Job Overview
Responsible for technical hardware and software support under moderate supervision/guidance. Has developed knowledge and skills in own area. Works in a structured environment and applies standard policies and procedures. Requires some basic problem-solving. Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Works with customers in person often including VIPs. Responds to work emergencies in a timely manner. Supports On-Call for the team after training.

Tasks
- Performs moves, adds, changes, and maintenance activities for
desktop/laptop computers, telephones, and printers. Installs new
equipment for users and replacement of non-functioning equipment.
- Educates end users regarding computer and software operations,
including basic how tos and best practices.
- Performs network troubleshooting. Makes recommendations on computer
related needs.
- Provides assistance in moving and re-installing equipment when
required.
- Assists with the development, implementation, and maintenance of
network file server backups and disaster recovery.
- Ensures complete and reliable security for sensitive data.
- Performs work in a timely manner and is responsive to users needs.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Requirements

- High School or Equivalent
- Generally requires 2-5 years related experience

Additional Requirements
- A COMPTIA A+ certification or 3-5 years related experience (hands on or help desk)
- Must be able to lift 50-75lbs

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
Country: USA, State: Washington, City: Lynnwood, Company: Comcast Cable.