Scheduling/Pre-Reg Coordinator - FT - FESC - Tacoma, WA at Tacoma

Description

Tenet, through its subsidiaries, owns and operates acute care hospitals and numerous related health care services. Our mission is to be recognized for our commitment to our people and partners who provide quality, innovative care to the patients we serve in our communities. Its a spirit you can experience first-hand and its a philosophy that can enhance your own approach to health care and your career goals.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communication s, and value-based care solutions, we empower healthcare decision makershospitals, health systems, physicians, self-insured employers, and payersto better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Conifer Health Solutions is currently hiring for a Scheduling/Pre-Registration Coordinator.

JOB SUMMARY

Performs a range of patient-centric work related to setting up appointments and performing pre-registration tasks for patients in accordance with internal standards, guidelines and regulatory requirements. Pre-encounter work includes confirming and validating insurance coverage, accurately collecting, recording and distributing patient demographic / financial information and collecting payment via telephone and computer systems, when appropriate. Incumbents ensure authorizations and referrals for patient services are in place prior to scheduled appointments.

Work requires a high degree of accuracy while meeting required efficiency levels, knowledge of insurances and privacy/confidentiality practices, knowledge of medical terminology and the patient registration process, and the ability to communicate effectively.

ESSENTIAL JOB FUNCTIONS: The following section contains representative examples of job duties and/or percentages that might be performed in positions allocated to this job class. Roles and responsibilities may be altered to accommodate changing business conditions and objectives as well as to tap into the skills and experience of its employees. Accordingly, employees may be asked to perform duties that are outside the specific work that is listed. It is not required that any position perform all duties listed, so long as primary responsibilities are consistent with the work as described. Performance standards developed for incumbents allocated to this job class may also contain relevant job content information and are referenced hereto.

45% Sets up appointments for patients referred to Clinics/services in electronic system.

• Explains internal procedures and informs patients as to what to bring (e.g. insurance card, list of current medications, etc).
• Enters and maintains appointment dates/times.
• Tracks and reschedules appointments and requests medical records per department policy (i.e. H&P, films, orders); effectively communicates with departments as necessary to ensure high customer satisfaction.
• Researches patient appointment information in various computer systems.

45% Pre-registers scheduled patients in a sequential and timely manner and enters information into the system in accordance with established procedures.

• Verifies medical information with physicians and/or departments; documents all information in computer system.
• Confirms current insurance coverage information with patients; identifies changes, gathers correct information, notifies appropriate department (e.g. Business Office, Admitting, etc) and updates patient record.
• Accurately receives and collects patient demographic and financial information via phone; receives appropriate form(s) from referring physician and reviews to ensure completeness; calls physicians office to obtain missing information.

10% Performs financial verification and authorization activities such as; evaluating benefits/eligibility, providing financial counseling to patients, reviewing patient liability, payment options, and financial assistance.

• Obtains and verifies insurance benefits and eligibility.
• Initiates collection efforts for services prior to the date of service (DOS).
• Provides information to the patient regarding concerns and issues and provides patient with appropriate resources for follow-up.
• Performs related duties as required.

Qualifications

MINIMUM JOB QUALIFICATIONS: The following section contains representative examples of competencies and job qualifications directly related to successful performance in the position. The categories are broad, reflecting minimum requirements. It is not intended to be an exhaustive list of all possible requirements nor does it include general competencies, expectations and/or skills that are universally applicable to the work, but are not critical for recruitment purposes or to overall job performance.

Education/Work Experience Requirements

High school diploma (or GED equivalent), successful completion of an accredited medical terminology course(s) or equivalent on the job training, and two years of progressively responsible work experience in patient scheduling/registration, insurance verification, financial counseling, or related function.

Job Knowledge/Skills:

• Knowledge of modern office principles, practices, systems and equipment.
• Knowledge of, or ability to learn, medical terminology and abbreviations.
• Knowledge of, or ability to learn, established procedures relating to inpatient/outpatient admission/registration processes.
• Ability to understand and apply oral and written instructions/guidelines to produce a desired result.
• Ability to demonstrate effective customer service skills and diplomacy with sometimes difficult individuals.
• Ability to establish and maintain effective working relationships as required by the duties of the position.
• Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency.
• Ability to read and understand English sufficient to perform the duties of the position.
• Ability to schedule or re-schedule appointments in an accurate and timely manner.
• Ability to demonstrate consistent and effective use of telephone automated call distribution

IN AN EFFORT TO PROVIDE A MORE HEALTHY, SAFE AND SATISFYING ENVIRONMENT TO OUR EMPLOYEES, INDIVIDUALS TO WHOM JOB OFFERS ARE EXTENDED WILL UNDERGO NICOTINE TESTING AS A PART OF THE PRE-EMPLOYMENT PROCESS.


Country: USA, State: Washington, City: Tacoma, Company: Conifer Health Solution.