Customer Service Associate at Olympia

Job Description

Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at www.apria.com.

• Responds to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.
• Documents referral request for coordination of care.
• Provides information on equipment, supplies and services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
• Maintains appropriate documentation received with order and conducts follow-up as applicable.
• Verifies insurance eligibility and benefits of patients. Obtains verbal / written authorization for medical treatment from appropriate sources.
• Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.
• Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Assesses patient needs and promotes company products and services.
• Complies with and adheres to all regulatory compliance areas, policies and procedures, and best practices.
• Performs other related duties as directed by supervisor.

Job Requirements

• Education or experience equivalent to a high school diploma is required.
• At least two years related experience is required.
• Successful completion of Apria Healthcares Certification Program

Apria Healthcare (or Coram Healthcare) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V
Country: USA, State: Washington, City: Olympia, Company: Apria Healthcare.