Material Handler at Seattle

Job Description

TWW Inside Sales Representative I

 

 General Job Description:

To be frontline daily sales contact for Tire Wholesale Warehouse’s customers and assist with branch daily paperwork and clerical office task.

This includes customer development and sales of all products and all channels while proactively reaching sales goals.

Responsibilities:

Primary:

The TWW Inside Sales Representative I (ISR I) is responsible for all incoming calls and assigned customer accounts and routes for

daily outgoing calls. Working under the direction of the Branch Manager and Branch Sales Manager, ISR I will need to be aware of customer programs and development to maximize sales and profits with each account and route. Communication with management on any issues is an important element of the job.

Secondary:

The TWW Inside Sales Representative I (ISR I) is responsible for assisting the Branch Manager with daily paperwork and office

clerical work.

These responsibilities include but are not limited to:

Successfully fielding all incoming calls.

Correctly answering inquires as to product questions, availability, pricing and deliveries.

Making product recommendations based on consumers needs and product availability.

Consistently make successful outgoing calls (Route Calls) to increase sales and profits.

Review customer orders before delivery.

Process orders received during calls and received on TWWOnline.

Follow TWW Marketing policies on pricing.

Initiate RMA request from customers with approval of Warehouse Manager and/or Branch Manager.

Promote add on sales during calls using Promotion Specials.

Assist management with AR at the request of the Branch Manager and review with customer accounts.

Be an expert on the Bridgestone Affiliated Retail Nationwide Network (BARN) program and dealers in your market area. Understand the

program completely while assisting the BARN Retailer in reaching their monthly and annual goals.

Review sales reports with BM and BSM to determine accounts that are down in sales and profit and support management in

implementing programs to increase sales and profits.

Resolve customer issues within TWW policies and guidelines. Bring unresolved issues to the attention of the Branch Manager or Branch

Sales Manager.

Assist in the basic operational procedures of the branch at the direction of the Branch Manager.

Meet or exceed company performance standards which are focused on providing a high level of quality customer service to our

customers.

Meet or exceed sales and profit objectives for your TWW branch.

Assist in the end of day reconciliation and verification including Invoice Summary, Transaction Listing, GP report, Bank Deposit

Information, COD invoices and other miscellaneous clerical functions as required by Branch Manager.

Assist in TWW’s banking including deposits, reconcile to EOD report, confirm check and cash balances, process of credit cards and other

miscellaneous banking functions as required by Branch Manager.

Ensure continuous implementation and enforcement of company policies, practices and procedures at their specific location including

but not limited to TWW credit policies.

Strictly follow and enforce all safety practices and guidelines as outlined in company policy and procedures.

These responsibilities are not inclusive and the employee will be responsible to assist with other branch functions on an as needed basis as instructed by the Branch Manager.

Job Requirements

Minimum Requirements:

1. High School graduate or equivalent.

2. Plus two years of tire sales (retail or wholesale), automotive sales, or customer service.

Country: USA, State: Washington, City: Seattle, Company: BRIDGESTONE.