Support Engineer at Seattle

A Kforce client is seeking a Support Engineer in Seattle, Washington (WA).

Job Description:
A Kforce clients Logistics Team owns the fulfillment and transportation systems that make the customer experience possible, and theyre building a lot of new functionality. Features span an order fulfillment workflow system, a warehouse management system, and a vehicle route optimization service. They solve cutting-edge problems in distributed computing, quantitative algorithms, and usability. They use Ruby, Rails, Java, MySQL, R, and a number of other technologies. Theyre truly an Agile Shop: they work closely with users; ship code multiple times a day; do their fair share of pair programming; and can pivot on a dime to meet new business opportunities. Theyre aggressive about test coverage; refactoring; and paying off technical debt and they have a very strong team culture which has a particularly well-developed continuous improvement ethic and a deep sense of team ownership.

Responsibilities:

• As a Support Engineer on this Logistics Team you will be responsible for improving the performance; reliability; quality; and operability of systems


• Establish SLAs; instrument systems for visibility; and set-up and tuning services for high availability and performance


• Audit system architecture to identify deficiencies


• Work alongside Software Engineers to diagnose and resolve production issues including some challenging distributed systems bugs


• The role requires diving deep to solve hard component-level problems as well as stepping back to understand; analyze; and improve our clients systems


• Note that there are several career tracks Support Engineers pursue including, but not limited to support engineering itself and software engineering

Basic Qualifications:

• A Bachelors degree in Computer Science or equivalent skills and knowledge


• Experience delivering results as a Software Engineer or Support Engineer; either demonstrated through internships or full-time work


• Experience using Linux or another UNIX variant


• Experience writing code in Ruby, Python, Perl, or another scripting language


• Experience writing code in Java, C++, or another Object-Oriented language used for building large systems


• Experience diagnosing software problems and resolving bugs


• Demonstrable aptitude for software design including strengths in conceptual thinking and synthesis

Preferred Qualifications:

• Two years of experience in software or support engineering


• A bias toward taking on responsibility; diving deep; and delivering results


• High standards (applied to oneself and others)


• A mind-set of continuous learning and improvement - applied to software, yourself, and peers


• An ability to communicate ideas effectively; listen to others ideas; and collaborate to arrive at great solutions

Country: USA, State: Washington, City: Seattle, Company: Kforce Inc.