Customer Care Representative at Seattle

Job Description

Who says you can’t sell and service dream cruise vacations in your pajamas? At World Travel Holdings (WTH), we make it easy for you to have an exciting career in travel from the comfort of your own home! We provide you with equipment, training and a group of fun supportive co-workers that are always willing to help you because at World Travel Holdings, we believe in embodying teamwork! Oh yeah, and let’s not forget the travel perks and slew of benefits.

  Come join the team for one of our next training classes starting December 13th!

 

So now that you’re intrigued, let’s dive into the details. Here’s what you’ll be doing:

 

• Leave a long-lasting, positive impression with every customer
• Effectively handle 2 - 3 inbound sales/service calls per hour
• Accurately sell, book and confirm vacation reservations in a timely manner
• Be engaged in team meetings and/or training sessions as needed
• Continue to learn by completing travel certifications

Sounds great, right? But, youre probably wondering whats in it for you. Well ...

 

• No commuting! - No worries about gas prices; wear & tear; and maintenance costs. You work 100% from your home. You even complete training from your home!
• Participate in our award-winning, 6-week on boarding program. Recognized by Travel Weekly as a gold recipient of a Magellan Award in the Training Program category, we are honored to have one of the best programs in travel. We are serious about providing you a top notch training experience!
• A FREE $750 travel voucher! Through an in-class training incentive, one person in every new hire class will be awarded a voucher good towards a cruise or other travel (up to $750). It doesnt get much better than that!
• Great travel discounts and ship inspection opportunities
• Competitive pay ($11/hr) plus really cool incentives, and yes, we even pay you during training
• Career advancement and on-going training/development
• Health benefits, 401K and Employee Referral Program
• Paid time off- vacation, sick, and personal days. We even give you a paid volunteer day because we believe in giving back to the community!
• A built in career ladder. After six months in the role youll be promoted to a CCR II and receive a $0.50 raise. Then, twelve months later youll be promoted to a CCR III and earn an additional $0.50.

Job Requirements

Still interested? Okay great! Here’s what we are looking for:

 

• Ability to delight customers and create a WOW experience
• Talent to win customers over quickly in order to sell them their dream vacation
• Skills that thrill: problem solving skills, decision making skills, and amazing communication skills (both oral and written)
• Absolutely amazing customer service expertise and a desire to exceed expectations
• A positive attitude and enthusiasm for travel; after all, we’re selling fun!
• Super tech savvy; strong typing skills, internet navigation and proficient with Microsoft Office
• Thirst for learning and ability to fully participate in a 6 week on-boarding and training program
• Available to work full-time (35-45 hrs./week) based on business needs
• We need to be here when our customers need us! Our Customer Care Representatives need to be available to work a schedule including nights and weekends between the hours of 1 p.m. EST and 3 a.m. EST, including holidays. Your scheduled hours and days off will change every 12 weeks within this time frame in order for us to best service our customer.
• Place free from distractions at your home to work (see work at home page on website for more details)
• Must be a resident and live in one of the following states AL, AZ, AR, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MS, MO, MT, NV, NE, NH, NJ, NM, NY, NC, ND, OH, OK, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, and WY

Country: USA, State: Washington, City: Seattle, Company: World Travel Holdings (WTH).