Fraud Prevention Representative I - Call Center at Seattle

Job Description

Job Description

SUMMARY

Fraud Prevention RepresentativeI under close supervision, performs non-complex risk analyses in order to protect customer accounts and assets.

Must be able to workfrom 9:30 a.m. to 6:-00 p.m. Pacific with Thursday/Friday off, after initial training.

ESSENTIAL FUNCTIONS

• Monitors and analyzes customer account transactions to detect suspicious activity and protect customer accounts and assets.
• Examines accounts for fraudulent/erroneous information, evaluating potential loss situations.
• Scores and identifies transactions for potential fraud.
• Identifies and assesses risks and threats to assets.
• Contacts customers when potential fraud or risk has been identified to verify account activity.
• Takes corrective action in the event of fraudulent activity.

MINIMUM QUALIFICATIONS

• Call Center background is a must.

KNOWLEDGE AND SKILLS

• Learns to use professional concepts. Works on problems of limited scope. Follows defined procedures and practices with little deviation.
• Basic communication and customer interaction skills.
• Basic knowledge of company products and services.
• Able to type accurately and efficiently.

WORKING CONDITIONS

• Typical office setting with environmentally controlled conditions.
• Able to work extended hours as business needs dictate. Various shift work may be required.

Equal Employment Opportunity

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

EOE-M/F/V/D

IND123

Job Requirements

Country: USA, State: Washington, City: Seattle, Company: Jack Henry & Associates.