Field Service Representative I (2012213) at Bellevue

Job Description

The Field Service Reps objective is to provide technical service expertise to improve our customers effective use of Landis + Gyr solutions and to correct any system performance issues for new or expanding systems through:

• The proactive technical review of system performance including troubleshooting.
• Working with system design to meet customer requirements as well as assisting with defining installation strategies.
• Communications of changes in Landis + Gyr solutions to facilitate required customer change.
• On-site training in installation and system operations.
• Demonstrated competence in Landis + Gyr solutions through self training including passing competency requirements.
• Pre-site inspections and coordination of technical data gathering.
• Technical presentations directed toward training, maintenance, system support and operations.

Additional responsibilities are:

• Provide secondary support to Landis + Gyr customer service and the customer with system performance issues.
• Provide assistance to customers in implementation, operation, training, and problem resolution.
• Respond to all customer inquiries in a timely manner and follow through to a successful resolution.
• Conduct pro-active system reviews to ensure the operation of Landis + Gyr solution is optimal at each customer site during the implementation or initial phase of a system roll-out.
• Complete detailed trip reports and documentation of customer-related activities into CRM, and prompt filing of expense reports.
• Provide management reports that identify problems encountered by customers with the objective of providing continuous improvement information back to Landis+Gyr customer service, training and engineering.
• Travel when appropriate both domestically and internationally.
• Create effective customer relationships through appropriate on-site, and off-site entertainment
• Represent Company in a positive, professional manner when working with both external and internal customers.
• Support and adhere to Company’s Code of Conduct and Ethics Policy.
• Perform other duties as assigned or required.
• On-call duties as required.

Job Requirements

• Must have strong orientation toward providing customer satisfaction, establishing and maintaining effective process that ensure a reliable effective Landis+Gyr solution at multiple customer locations.
• Individual must be willing and able to travel 75-80% of their work schedule.
• Must have a valid drivers license.
• Personal Computer knowledge
• Familiarity with Microsoft Office Suite
• Keyboard/typing skills
• Ability to effectively communicate both verbally and in writing.

Experience Required

• Bachelors degree (BA/BS) from a four-year college or university or two year degree from a technical institution.
• Three to five years successful performance in a customer service or technical support related position in an electronic technology related field including independent travel and customer contact.
• Experience with utility operations, AMR operations, RF systems is a plus.

Country: USA, State: Washington, City: Bellevue, Company: Landis+Gyr.