Field Service Representative - Washington at Seattle

Job Description

Summary: Provides installation, diagnosis, analysis, evaluation, troubleshooting, maintenance and repair and servicing of Stratasys and Objet products at customers facilities; works with customers to address end-user issues; collaborates with research and development engineers to improve products for intended applications.

Essential Duties and Responsibilities include the following (Other duties may be assigned):

• Provides installation of Stratasys hardware and software products at the customers facility.
• Provides problem diagnosis and repair of Stratasys hardware and software products at the customers facility.
• Provides preventive maintenance of Stratasys hardware products at the customers facility.
• Follows-up calls after on-site field servicing calls are closed to insure customer satisfaction.
• Demonstrates commitment to Stratasys Core Values by leading, acting and behaving in a manner consistent with these values.
• Follows all company safety policies and procedures and attends all safety trainings related to the job position.
• Trains customers at customer facilities how to use the products.
• Tracks customer-related field activities in software to ensure accurate information on customer base.
• Maintains service inventory using established protocols and controls.
• Timely and accurately completes customer jobs; timely submits expense reports and job tracking documentation.
• Follows all company safety policies and procedures and attends all related safety trainings.
• Demonstrates commitment to Stratasys Core Values by leading, acting and behaving in a manner consistent with these values.
• Follows all company safety policies and procedures and attend all safety trainings related to the job.

Essential Education, Skills and Experience:

• Must be a US Citizen or Lawful Permanent Resident.
• 2-year degree in related field or discipline (such as mechanical or electrical engineering, computer science); or equivalent combination of trade school degree and minimum of 8 years work experience desired.
• Minimum of 3 years field service experience installing and repairing: computer systems and electro-mechanical equipment.
• Strong electro-mechanical aptitude backed with experience is mandatory.
• Computer systems experience will include good working knowledge of hardware and software installation, diagnostic analysis, and troubleshooting.
• Desirable computer operating systems experience includes Windows 2000 and Windows XP, smartphones, and other mobile computing devices.
• Computer experience utilizing CAD/CAM software and office productivity and database software.
• Experience with hand tools, test equipment such as multi-meter, computers with Stratasys application software.
• Self-reliant; strong professional people skills, along with a strong computer and electro-mechanical aptitude.
• Ability to prioritize and schedule duties ranging over multiple disciplines.
• Ability to work well with others.

Supervisory Responsibilities:

• No direct reports

Physical/Environmental Requirements:

• Works in various customer environments with a vast variety of end users with varying levels of experience from novice to expert. Must be able to work with all levels and adjust to the various work environments and customer personalities. Most work is performed indoors.
• Utilizes a computer workstation or laptop and various software applications. Standard workweek is Monday-Friday, 8 hours per day plus lunch break, but actual schedule is dictated by field requests and travel to/from customer sites (flights and/or driving). Specific work schedule is coordinated with direct supervisor or manager.
• Travel requirement: Field service work requires greater than 85% travel time and work at customer sites. Work hours may vary due to field service assignments or changing department requirements.
• The position will be based in Seatlle, WA.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is subject to change at any time in order to meet the business needs of Stratasys.

Job Requirements

 
Country: USA, State: Washington, City: Seattle, Company: Stratasys.