Job Description
Job Overview
The Sales and Service Consultant is responsible for assisting customers with resolving complaints, interpreting and clarifying account statements, and correcting billing discrepancies. Educates the customer on features, benefits and use of all company products and services. Meets or exceeds sales and service goals by evaluating and satisfying customer needs. Responds to and processes all general service requests, including changes to account data, product features and level of service. The position will also work at other Comcast Cable Store locations in the area as needed.
Tasks
- Provide strong understanding and enthusiasm around technology,
especially around Comcast products and services.
- Sell with passion and engage new and existing customers in a high
quality experience which enables them to make informed purchase
decisions.
- Maintain high energy and detailed sales product knowledge including
competitive information.
- Provide superior customer service with all customer interactions.
- Meet or exceed sales quotas in accountability based culture.
- Proactively retain existing customers from canceling service by using
retention techniques.
- Evaluate customers potential product needs and make appropriate
recommendations.
- Process payments and equipment transactions in order to maximize the
customer experience.
- Work in a fast, high volume environment and maintain a positive I can
do attitude.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Job Requirements
- High School Degree or Equivalent- Generally requires 1-3 years related experience
Additional Requirements
Preferred Qualification:
- Bilingual a plus.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
Country: USA, State: Washington, City: Federal Way, Company: Comcast Cable.
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