Senior systems engineer (Capacity Planning), Global Technology* - Seattle, WA at Seattle

Job Description

Job Summary and Mission
This job contributes to Starbucks success by ensuring that Starbucks Global Technology capacity meets current and planned business demand and requirements (budget, performance, availability). the stability of enterprise wide Information Technology operating systems and networks through problem identification and analysis, system design, and planning activities. Establishes standards appropriate to skill level. Designs, documents and implements capacity management systems.. Reviews technical documentation and design documents of lower level engineers. May direct the work of other junior system engineers. Provides second through fourth level support of a continuously-operational production environment. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

- Coaches and mentors other less experienced team members. Performs cross-training and facilitates information sharing among team members.

- Collaborates with team members to recommend new technical solutions and system processes.

-Design, produce and analyze capacity reports, dashboards, incidents, threshold warnings and crossing.

- Recommend capacity related changes.- Designs, develops, implements and documents moderate to complex technical solutions and ensure deliverables are high quality and meet business expectations.

- Performs general system management, including installation, configuration, and maintenance.

- -Participates in, leads and mentors others to translate business requirements into technical designs. May act as senior technical expert to consult with and analyze the business needs. Ensures compliance with standards for designing and deploying technical solutions.

- Performs system design, consulting, and participates in planning activities for medium to large projects.

Participates in cross functional projects as a technical resource and technical lead as a subject matter expert.

- Participates in product evaluations, gathering system requirements, testing, recommending and implementing solutions

- May direct the work and review the designs of other less experienced system engineers. May direct and lead small to medium sized internal projects and sustainment efforts.

- Resolves and helps mitigate production infrastructure issues and assists less experienced engineers as needed. Works with other business and technology teams to support resolution of issues. Participates in

second through fourth level troubleshooting and problem management. Participates in a pager rotation, providing continuous support for the production environment.

- May participate in pager rotation.

Job Requirements

Summary of Experience

- Analyzing, diagnosing and proposing solutions to system problems - 6 years

- Technically savvy in several disciplines related to Information Technology -6 years

- Systems engineering, design, planning and deployment -6 years

- Experience using diagnostic, monitoring, problem and change management tools - 6 years

- Experience working within a project management framework -6 years

- Diagnosing & troubleshooting system problems in a complex and varied systems environment - 6 years

- Experience leading projects and directing the work of other engineers - 2 years

Required Knowledge, Skills and Abilities

- Strong interpersonal skills

- Ability to communicate clearly and concisely, both orally and in writing

- Strong analytical and problem-solving skills

- Ability to quickly learn new technologies

- Ability to work both independently and as part of a team

- Excellent customer service skills.

- Ability to interpret faults and correlate events for problem determination within a large

- Varied and complex systems environment.

- Knowledge of a variety of operating systems and technologies, problem management tools, and diagnostic and monitoring tools.

- Ability to diagnose, troubleshoot, and resolve systems problems and issues

- Ability to accurately estimate design and build timelines

Country: USA, State: Washington, City: Seattle, Company: Starbucks.