Program Support Assistant at Seattle

JOB SUMMARY:

Vacancy Identification Number (VIN): 949039 

To fulfill President Lincolns promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate care to veterans?

Every job at the VA impacts the Veterans that we serve. You can be part of that team, helping to make sure that our Veterans receive the top-quality care they deserve.

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.

For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.  

KEY REQUIREMENTS

• Random drug testing may be required.
• You must be a U. S. citizen to apply for this job.
• Subject to a background/suitability investigation.
• Time in grade requirements apply
• This is a bargaining unit position

DUTIES:Back to top

You will serve as a Co-Recall Administrative Clerk responsible for the management, administrative support, and implementation of the Product Safety and Recall Program for V A Puget Sound HCS. These responsibilities include the following: Collecting and tracking all recalls and notices received on hazardous products, including: 1) Identifying affected service lines and Medical Products, Nutritional Supplements, Pharmaceuticals, Prosthetics and Orthotics, Patient Safety Advisory, assisted by purchasing records, inventory databases, and key staff members familiar with the specific products: 2) Disseminating information on product hazards to Service Line Recall Coordinators, Quality Improvement, potential product users, or other staff as appropriate; 3) Tracking and following-up on service line responses to product hazard notices; 4) Assisting service lines in implementing and documenting any needed corrective actions; and 5) Reporting findings and compiling reports to management. You will also providePC, LAN and DHCP user support, which involves reporting and resolving problemswith both hardware and software, and advising users of down time.  Act asa training specialist for the service line to coordinate training for newemployees and track training records for each section. May perform other dutiesas assigned.

 

Work Schedule: Monday – Friday 8:00am – 4:30pm

Position Description: Program Support Assistant PD# 40375-0

NOTES: Recruitment and Relocation expenses have not beenauthorized.

QUALIFICATIONS REQUIRED:Back to top

To qualify for this position, applicants must meet all requirements by the closing date of thisannouncement.

Time-in-grade: Applicants who are current Federalemployees and have held a GS grade any time in the past 52 weeks must also meettime-in-grade requirements. For this vacancy, applicants must have held gradeGS-5 or higher for at least a year to be eligible for the GS-6 grade level.

To qualify at the GS-6 level, applicantsmust have one year of Specialized Experience that is equivalent to at least aGS-5 grade level equipped with particular knowledge, skills, and abilities ofthe duties typically in or related to the position to include but not limitedto: creating reports in Excel, Access, and VistA. Experience maintaining a database of equipment.

You will be rated on the followingKnowledge, Skills, Abilities and Other characteristics (KSAOs) as part of theassessment questionnaire for this position:

- Ability to organize and manage a complex and detailed information to a group

 

- Knowledge of Product Safety and Recall Program

 

- Ability to compile, sort, and maintain a database in an excel application environment.

 

- Ability to communicate effectively both orally and in writing in the English language

 

- Ability to manage computerized applications, and assign as necessary.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOTMAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE . If your resume/application does not support your questionnaire answers,we will not allow credit for your response(s).

If you are referred for consideration, youmay be asked to submit additional job related information, which may include,but not limited to; responses to the knowledge, skills and abilities;completion of a work sample, and/or contact for an interview.

Note: Education is not creditable aboveGS-5 for most positions, however, graduate education may be credited in thosefew instances where the graduate education is directly related to the work ofthe position.

 

 

For more information on these qualification standards, please visit OPMs web site at http://www.opm.gov/qualifications.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accred-itation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

 

Physical Requirements: This work is primarily sedentary and performed ina typical office setting. Some slight physical effort may be required.

Veterans Preference: When applying for Federal Jobs, eligible Veterans should claim preferenceon the Occupational Questionnaire in the section provided and provide a legiblecopy of your DD214(s) and/or documentation related to your active duty servicewhich shows dates of service, character of service (honorable, general, etc.),or dates of impending separation.

Additionally, disabled veterans and otherseligible for 10-point preference (such as widows or mothers of eligibleVeterans) must also submit an SF-15 "Application for 10 Point VeteransPreference" with required proof as stated on the form. For moreinformation, please review the information for disabled Veterans in theapplication checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience.

HOW YOU WILL BE EVALUATED:

Your résumé and/or supporting documentationwill be verified. Please follow all instructions carefully. Errors or omissionsmay affect your rating or consideration for employment.

Country: USA, State: Washington, City: Seattle, Company: Veterans Affairs, Veterans Health Administration.