Security Systems Monitor at Redmond

Job Description

JOB SUMMARY: The Security Systems Monitor is responsible for monitoring, responding and escalating signals received in the Global Security Operations Center (GSOC) from Microsoft locations in North, Central and South America.  As the primary Security Systems Monitor, one will assist with employee badge tracing and verification, monitoring life/safety alarms, engaging with facilities, routing work orders and providing support during shift changeover and system pass downs.

 

ESSENTIAL FUNCTIONS

Asses the validity of all systems signals and alarms on a continuous basis.  Escalate and/or dispatch resources per Standard Operating Procedures (SOP).

Provide administrative support during shift changeover and systems pass downs. 

Conduct employee badge tracing, verification, and identification.  Assist with building lockdowns.

Monitor CCTV and review DVR footage.  Monitor static cameras of high security areas.  Control surveillance cameras during security events.

Coordinate and provide breaks for GSOC team members.

• Perform task and duties of a similar nature and scope as required.
• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
• May be exposed to or required to handle sensitive and confidential information and must demonstrate the ability to maintain utmost confidentiality and privacy. 

Job Requirements

 

Education/Experience

• Bachelor’s or Associates degree preferred, or 2+ years of experience in a security, military, law enforcement or emergency services position. 

• The ideal candidate will have 1+ year of experience working in a call center, control room, dispatch center, etc., or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. 

 

Competencies (as demonstrated through experience, training, and/or testing):

• Strong computer skills.  Must be proficient in the use of Microsoft Office products.
• Strong attention to detail.
• Ability to work productively and professionally with others.
• Familiarity with the operation of alarm management systems and other security software such as Lenel, Milestone, Genetec, and Perspective.
• Strong written and verbal communication skills. Ability to type 35 wpm.
• Sound integrity and judgment.
• Ability to make independent decisions.
• Ability to maintain professional composure when dealing with unusual and stressful circumstances.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Professional demeanor and excellent ability to contribute independently in security operations.
• Spanish or Portuguese speaking preferred but not required. 

 

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

• Successful passage of background and reference checks, job related and controlled substance tests, in addition to any mandatory licensing requirements.
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
• Close vision, distance vision, and ability to adjust focus.
• Required to work long hours without advance notice or significant breaks as needed.
• Required to be available 24/7 for security related emergency situations.
• Required adjusting schedule regularly and working hours necessary to meet operational needs.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, computer usage and operating controls.
• Frequent sitting and standing, which may be required for long periods of time.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.

Country: USA, State: Washington, City: Redmond, Company: Securitas USA.