Medical Practice Manager at Bothell

Job Description

Avian & Exotic Animal Hospital located in Bothell, WA is seeking to hire a Hospital Manager to join our practice.

Avian & Exotic Animal Hospital is an exclusive bird and exotic animal veterinary hospital with the expertise to confidently and competently care for all species of non-traditional pets located near Seattle, WA. 

The Center for Bird and Exotic Animal Medicine (CBEAM) cares exclusively for birds, guinea pigs, ferrets, rabbits, chinchillas, hedgehogs, smaller rodents (rats, gerbils, hamsters, mice, degus), reptiles, amphibians, fish, exotic cats, goats, pigs, and less commonly seen exotic species, including wallabies, kinkajous, fennec foxes, opossums and venomous reptiles. Simply put, we treat ALL animals except for dogs, domestic cats, horses and cows.

Everything at our state-of-the-art, 7000 square foot facility was designed with the special needs of birds and exotic pets in mind. Dr. Adolf Maas, the Center’s board-certified reptile and amphibian specialist, is one of only 10 such specialists in the world.

Click here for more information on this hospital:

http://theexoticvet.com/

Summary

The Hospital Manager is a leader and an integral member of the hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.

Job Duties and Responsibilities

Leadership and Planning

• Collaborates in a leadership role with the Managing Veterinarian as the “owners" of the hospital’s success.

• Creates the hospital schedule and manages labor costs to budget.

• Participates in the weekly, monthly and annual planning and budget maintenance process.

• Establishes goals for the practice and staff.

• Acts as a champion for change and identifies, documents, shares, and promotes best practices

• Plans and leads employee meetings.

Operations

• Oversees employee benefits program and hospital insurance plans.

• Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.

• Performs quality checks and reviews of client files.

• Manages vendor relationships.

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Works with the Managing Veterinarian and DDO to oversee staffing needs including hiring, training, disciplining and terminating as required.

• Recruits new employees and participates in the selection process.

• Completes employee orientation, training and performance appraisals.

• Coaches and mentors employees and identifies continuous learning and skill building needs.

• Implements performance-based incentive and rewards and recognition programs

• Mediates conflict and maintains employee morale.

• Manages front office staff including grooming and boarding staff.

• Tracks and maintains current licensure for all DVMs.

 

Client Service

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

• Trains staff on client service initiatives and uses client visit growth best practices.

• Demonstrates and reinforces the highest level of client service.

• Manages client relationships; effectively resolves client issues and escalations.

• Oversees client follow-up procedures, including reminders and call backs.

• Utilizes client service initiative measurements to evaluate hospital and staff performance.

 

Financial

• 
  Manages accounts receivable.

• 
  Reconciles daily cash and monitors the petty cash.

• 
  Continually drives revenue and manages costs to budget.

• 
  Performs invoice audit reviews.

• 
  Manages inventory and oversees the semi-annual inventory process.

• 
  Controls all facility and administrative costs.

• 
  Processes DVM production payments.

• 
  Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.

Job Requirements

• Bachelor’s degree in business or related degree preferred

• 3-5 years experience in a Manager role

• 2-4 years customer service experience

• Experience in a hospital setting in positions of increased responsibility a plus

Country: USA, State: Washington, City: Bothell, Company: Avian & Exotic Animal Hospital.