Dispatcher at Spokane

Job Description

We are seeking a Dispatcher for our Spokane division. Successful applicant will provide direction to and maintain two-way communications with all operators while monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions as a result of vehicle/operator availability and/or emergency situations.

 

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs
• Assign stand-by or extraboard operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
• Review Pre-trip inspections and reassign vehicles as necessary for safety defects and out of service conditions
• Maintain attendance log for operators and other appropriate staff
• Assign vehicles giving consideration to preventive maintenance schedules and capacity needs
• Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary
• Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
• Maintain scheduling and performance data in the event of real-time operations
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Assign will-call and same day trips to available and appropriate vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity
• Reconcile trip manifests and fares collected by operators upon check-in.
• Secure all equipment issued to operators at pull out upon check-in.

• Review post-trip inspections and communicate potential problems to maintenance staff
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
• Document accurately and appropriately daily events related to service
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Open and/or close facility depending upon work shift. 
• Maintain professional demeanor and appearance.
• Maintain attendance within policy.
• Handle multiple tasks accurately and effectively in a fast paced environment.

 

Job Requirements

Education:  High School Diploma or Equivalent.
 

Experience:  Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required.
 

Knowledge, Skills, &Abilities: 

• Strong customer service skills.
• Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package. 
• Knowledge of service area.

• Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements.
• Able to use multi-line phone system and handle multiple tasks concurrently.
• Ability to supervise
• Ability to work independently and follow directions.

• Ability to adapt and remain flexible in a dynamic environment.

 

Pre-employment drug screening and background check is required. MV Transportation is an equal opportunity/affirmative action employer.

Country: USA, State: Washington, City: Spokane, Company: MV Transportation.