IT Branch Technician - Seattle at Seattle

Description

Booking.com BV (the company behind Booking.com, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

Booking.com (USA) Inc., one of the support companies in the United States, is looking for an IT Branch Technician.

As an IT Branch Technician you will be responsible for assisting with the on the ground implementation of all IT infrastructure required to open new offices and Customer Call Centers as part of the expansion of Booking.com. The role will require interfacing with a wide range of stakeholders, suppliers and other interested parties both internally and externally, locally and remotely and across cultures.

In this role you will work within the IT Branch Team, providing on-site support and deployment of all office infrastructure, you will lead the technical implementation in that site, supporting the IT Branch Coordinator and reporting to the IT Branch Team Leader, you will also provide technical support for local staff (e.g. in the use of telephony solutions and other IT services). You must also have the ability to create relationships, communicate effectively and be comfortable working within a dynamic IT organization. Frequent travel across USA, Central / South America and Europe, in addition there may be a requirement to travel to other worldwide destinations.

Key Responsibilities:

• On the ground resource for racking, stacking and physical patching of routers and switches (according to diagrams created by you);
• Gather local internet based connectivity information from local ISPs in new locations and make sure available options are sanity checked by the Network Engineering Department;
• Create deployment documentation including Rack Layouts and Wireless RF Plans
• Check and upgrade devices and install licenses on switches/routers in central office prior to shipment to site;
• Test internet services provided by local providers (layer 3 type i.e. SDSL/ADSL);
• Confirm all equipment arrives on site as planned;
• Hand over connected devices to Network Engineers and troubleshoot connectivity issues where required;
• Provide support for server OS installs and desktop imaging;
• Install, configure and hand over PDUs to the network engineering team;
• Create technical kit lists (to include components and hardware);
• Test UPS installations together with IT support team;
• Test physical failure scenarios onsite together with network team;
• Ensure consistent cable management from switch to patch panel;
• Provide Pre and Post Deployment plans to the Branch Technician Team Leader.

Required Technical Skills & Experience:

• 2+ years of experience in the field deploying new infrastructure in office environments;
• Thorough understanding of different types of network and power cabling;
• Thorough understanding of power considerations, including capacity advantageous;
• Ability to configure PDUs and UPSs;
• Thorough understanding of the way in which ISP providers deliver leased lines and other connectivity;
• Hands-on experience in the installation and deployment of networking and IT equipment to sites;
• Thorough understanding of different network appliances, and protocols;
• Experience in dealing with ISPs;
• Experience in configuring Juniper SRX240/EX4500, Cisco 2921 devices would be preferred;
• Experience in deploying, configuring and troubleshooting Aruba Wireless Routers and Access Points would be preferred.

Additional Skills and Experience:

• Possess a strong commercial awareness and understand that IT is an enabler for the wider business;
• Pragmatic and proactive work attitude;
• Excellent communicator in English is required and additional European languages is a plus;
• Able to travel freely and on a frequent basis as this department deploys infrastructure around the world;
• A self-starter who is able to work both within a team and individually as required;
• Ability to perform under pressure and maintain a professional outlook regardless of the situation.

Country: USA, State: Washington, City: Seattle, Company: Booking.com.