Delivery Manager

Email resume to jayanthi@reqrouteinc.com

Job Title:DeliveryManagerRelevant Experience (Yrs) :6 to 10 yearsJob Description:Service Delivery Manager will be responsible for end to end management of service delivery of large 24x7 network infrastructure deployment program.
 
Responsibilities include –

• Ensure service delivery meets customer requirements and expectations - SLA’s for timeliness, quality, and customer satisfaction.
• Validate service performance across work streams and publish Service Dashboard on a periodic basis indicating project health
• Review SLA metrics, conduct analysis on SLA breaches and present metrics report and improvement plans to customer
• Conduct periodic review of operations and collect feedback from Client & Internal Management on operational efficiency and alignment with customer’s strategic roadmap
• Identify action items based on review and ensure closure of gaps and suggestions / improvements
• Manage geographically distributed (onsite/offshore) teams of network engineers / PMs across various work streams.

Necessary Skills :

• Experience managing infrastructure service projects
• Operations experience in a 24 x 7 x 365 support model
• Drives through ambiguity, self-motivated, thrives with minimal supervision
• Sound judgment, decision-making skills, and ability towork under continual deadline pressure
• Excellent written / oral communication skills and presentation skills
• Able to work closely with customers and manage expectations
• Strong ability to map business strategy to technical roadmap and implementing the same
• Ability to clearly articulate business and technical issues with staff, peers, superiors, and outside parties (e.g. vendors, partners).
• Strong leadership, composure in crises, an awareness of how her/his behavior affects team
• Excellent analytical and organizational skills and ability to work with multiple geographically dispersed teams
• Ability to influence, train, mentor and leverage the skills of technical team

Desired Skills  :

• Hands on knowledge and/or experience managing infrastructure projects related to networking technologies
• Good understanding and knowledge on networking concepts – routers, switches, load balancers, TCP/ IP protocol
• Experience working with Microsoft Global Foundation Services
• Experience working on SLA performance-based contracts

Education :GraduateWork Location:Redmond, WA 
hr specialist
Country: USA, State: Washington, City: Redmond, Company: ReqRoute, Inc.