CONTRACT - Display Support Technician

Nintendo of America Inc.

The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Wii home console and Nintendo DS family of portable systems. Since 1983, when it launched the Nintendo Entertainment System, Nintendo has sold more than 3.5 billion video games and more than 577 million hardware units globally, including the current-generation Wii, Nintendo DS, Nintendo DSi and Nintendo DSi XL, as well as the Game Boy, Game Boy Advance, Super NES, Nintendo 64 and Nintendo GameCube systems. It has also created industry icons that have become well-known, household names such as Mario, Donkey Kong, Metroid, Zelda and Pokmon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendos operations in the Western Hemisphere.



** This is a CONTRACT position

Description of Duties

• Provides display/retail product support and return information for NMI, Starlight, and retail partners


• Processes and enters incoming part orders and returns authorizations


• Responds to customer questions


• Adapts to and follows new procedures


• Resolves part order problems


• Provides support to other departments as required


• Provides phone support for merchandising products


• Repairs and reworks display inventory


• Troubleshoots and tracks display problems


• Assists with display part number creation and documentation as needed


• Follows documented safety/ergonomic guidelines and operating procedures at all times


• Creates and prints display support materials as needed


• Overtime and holiday work may be required

 Requirements
Summary of Requirements

• Acute attention to detail and accuracy


• Ability to work independently


• Excellent customer service skills


• Able to effectively translate complex information into common terms in both verbal and written communication


• Demonstrates a strong sense of urgency about solving problems while achieving a high level of quality of work


• One to two years related experience


• Good PC skills (Word, Folio Views and Excel preferred)


• Familiarity with data entry (AS400, Heat preferred)


• Knowledge of NOA and Display product lines


• Good math skills


• AA in electronics preferred

** This is a CONTRACT position

** Applications and resumes will only be accepted through Nintendos website as we no longer accept paper, faxed, or emailed resumes.



We are an equal opportunity employer valuing diversitycelebrating strengths.



Country: USA, State: Washington, City: Kirkland, Company: Nintendo.
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