Technical Operations Support Engineer, Amazon Web Services

Job Description

Amazon.com is seeking a qualified Support Engineer for their Systems and Network Technical Operations Center located in Seattle, Washington. The ideal candidate will be expected to provide quality first-tier systems and event management for our worldwide operations. He/she will demonstrate a strong knowledge of the Linux operating system and have experience with participating in operational support for a large-scale enterprise environment. A love for working with new technologies and pushing the envelope on existing technology is required.

TechOps Support Engineers are expected to build or enhance tools, develop best practices, and think proactively. We are continually improving how we our measure and monitor our services to ensure high availability and performance.

Responsibilities

Provide critical on-shift technical support to Amazon.com internal customers for the following:

Systems Administration

* Providing the following services for internal and external customers:

*

+ Internal and external DNS management

+ Website and Corporate load balancer configuration

+ XEN host fleet management

+ Host Provisioning

* Troubleshooting of Linux host issues, including operating system and application interaction

* Troubleshooting of basic server-side networking/connectivity issues

* Troubleshooting of critical first-tier systems issues during high-impact events, including participation in conference calls

* Adoption and completion of customer requests via Remedy trouble ticketing system

* Mentoring of more junior staff in basic Linux system administration, including involvement in the formulation of a structured training plan

* Automation of select systems administration tasks through creation and maintenance of scripts and tools

* Participation in entry level interviewing

Company-wide Event Management

* Provide monitoring support for all tier one customer-facing services

* Diagnosis of large-scale events

* Conference call management utilizing an established Event Management process

Collaboration with level two and level-three resolvers

* Identification and troubleshooting of recurring platform issues. Escalation of same to mid- and senior-level engineering teams for full resolution

* Engagement of disparate resolver teams to resolve application/platform interaction issues

* Creation of documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.

Basic Qualifications

Must have strong knowledge of the Linux operating system and basic knowledge of networking concepts. Excellent troubleshooting skills and a proven documentation methodology is also required. Must possess excellent written and verbal communication skills and be able to interact well with peers and customers.

A degree in Computer Science or at least three years' relevant experience in a large-scale technical operations environment is preferred.

Strong programming and scripting skills in at least one interpretive language including Perl, or shell (bash, ksh, csh) is highly desired. Working knowledge of a compiled language is a plus.
Preferred Qualifications

* Physical requirements - The ability to sit in front of computer for entire scheduled 12-hour shift with appropriate breaks while maintaining a high level of alertness and attention to detail.

* Ability to move and lift computer equipment.

* Experience dealing with customers during problem resolution and operating under pressure.

* Must be able to work in a rotational shift environment across including weekends and holidays.

** For more information on Amazon Web Services, please visit http://aws.amazon.com **

 

Posted Date: 9/11/2012 Company: Amazon Corporate LLC
Country: USA, State: Washington, City: Seattle, Company: Amazon.