Desktop Support Technician at Vancouver

Help Desk Support Specialist-Vancouver, WA-6 Month Contract

Take your career to the next level with CompuCom. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

Primary Responsibility:

Provide excellent service to our internal and external customers by acting as the first point of contact for the IT department. Identify, prioritize and log phone, email and web in the ticketing system and then troubleshoot and resolve software, hardware and network issues as needed. Communicate with engineering and escalate to application and infrastructure support as needed.

Essential Functions:

* Answer phones and monitor email and service requests.
* Enter tickets and accurately categorize, prioritize and record information about requests.
* Troubleshoot and resolve issues related to pc hardware and software, printers and other end-user computing equipment.
* Provide application support and troubleshooting as needed.
* Monitor system alerts to ensure action is taken on critical alerts and system failures.
* Build and maintain IT and customer knowledge base to improve user and 1st level resolution.
* Play an active role in developing, maintaining and documenting Service Desk processes and procedures
* Assist in various data center functions including tape management and monitoring alerts.
* Assist customers with procurement of IT related equipment and services.
* Participate in weekly team meetings and one-on-one manager / technician meetings
* Other duties as requested.

Minimum Qualifications: 3 years of customer service and technical experience preferred. Or equivalent combination of systems certifications, education and experience.

Certifications: A+, Microsoft Certified or equivalent

Additional Skills:

* Knowledge of Service Desk ticketing software
* Working knowledge of Windows based PC and application software - MS Office 2007 / 2010 / 2013, MS Exchange, HP Desktop / Laptops, Win7
* General networking knowledge (Ethernet, Wi-Fi)
* Active Directory experience preferred
* Citrix Environment experience / exposure preferred

Knowledge & Employment Standards:

* Excellent verbal and written communication skills
* Ability to work in team-oriented environment with extremely strong customer service skills
* Ability to multi-task and manage shifting priorities
* Self-motivated and directed with keen attention to detail and ability to follow-up in a timely fashion
* Strong analytical and troubleshooting skills

Physical Requirements:

* Requires the ability to sit for long periods of time, with frequent interruptions
* Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
* Requires manual dexterity with normal hand and finger movements for typical office work
* Talking, hearing, and seeing are important elements of completing assigned tasks
* May carry loads and occasionally lifts, carries, positions, or moves objects weighing up to 50 pounds
* Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
* Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from management

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit www.CompuCom.com

Country: USA, State: Washington, City: Vancouver, Company: CompuCom IT Workforce Solutions.