Technical Engagement Engineer at Seattle

Technical Engagement Engineer:

Technical Engagement Engineers work within the CST team as the technical interface between internal customers and the Engineering Services (ES) organization.

This team provides bug fixing, tools, developer applications, and technical support to consumers of back-end services developed by the ES development teams.

This position is a blend of project management, account management, business analyst, and consulting.

It requires candidates to be able to work with customers to provide above and beyond support and to communicate effectively with software engineers. Customers contact Technical Engagement Engineers with technical and business questions and problems.

Technical Engagement Engineers provide solutions through technical investigation, pulling together members of the organization, or escalating to other teams. The emphasis for this position is on customer service and keeping the customer happy and informed. Having a sound technical foundation is a must because the majority of our customers and peers are software engineers.

The ideal candidate has a passion for customers and business networking. Candidates must be able to work independently and with minimal supervision, yet be an integral part of a larger service team. Successful candidates will be given increasing responsibility and challenges that utilize their skills.

Responsibilities

• Solve complex business and technical issues


• Engage with multiple technical and business teams to drive issues to resolution


• Use business networking to stay on top of business segments activities and roadmaps


• Build relationships with internal customers to better understand their needs and to effectively provide solutions


• Coordinate resources from multiple teams to develop customer solutions


• Document solutions, problems, and information that may be used in the future

Required Technical Experience and Training

• 3+ years in customer service or a support role


• Proven ability to troubleshoot a wide range of technical issues


• Experience as a subject-matter-expert with one or more applications


• Ability to read compiled code to troubleshoot problems, ideally using Java


• Understanding of web development, ideally using HTML5, JavaScript, and HTML5


• Solid understanding of software development methodologies, life cycle, and languages


• Bachelor degree

Soft Skills Experience

• A passion for working with customers


• Experience creating business processes


• Proven ability to understand and explain application designs to engineers


• Ability to apply successful tactical actions with long-term strategic solutions


• Strong desire to network throughout a large organization


• Ability to work with multiple users across many teams to proactively solve problems


• Superior communication, customer support experience, and problem solving


• Ability to communicate technical s and solutions to both technical and non-technical customers


• Excellent judgment, decision making, and drive


• Proactive thinking and problem solving

Desired Technical Experience and Training

• Ability to write simple SQL queries


• Experience using Unix or Linux operation system


• Experience with scripting languages, ideally Ruby

Country: USA, State: Washington, City: Seattle, Company: Kforce Inc.