Communication Supervisor at Redmond

Job Description

Do you enjoy working in a fast-paced security environment? Do you enjoy managing others? This is the role for you!

The Communications Supervisor is responsible for all written communications generated and distributed by the Global Security Operations Center for Securitas on the Microsoft account. The Supervisor is also responsible for assisting the Operations Center Shift Manager (OCSM) in overseeing all operations within the GSOC. Additionally, the Supervisor supports the Executive Protection Unit by monitoring, coordinating and escalating events that involve Microsoft Executives and VIP visitors.

• Oversight of all written communications (from the GSCC , GSOC, FSA) distributed to Microsoft Global Security Team and other business units.
• Monitor and perform functions related to Executive Monitoring during off duty hours of executive protection teams.
• Prepare and disseminate the Global Desk Journal with accurate and error-free information.
• Prepare and disseminate Regional Event Notifications and Advisories with accurate and error-free information.
• Maintain an in-depth knowledge of all established policies and procedures.
• Assist in the development, implementation and ongoing refinement of policies and procedures.
• Process and maintain a wide variety of files, logs, reports, and forms (soft and hard copy).
• Perform metrics tracking, data entry, and electronic reporting.
• Provide video monitoring, telephone and radio communications.
• Support all department and company goals and objectives.
• Assume assigned duties and responsibilities of the OCSM when he/ she is out of the office.
• Performs additional functions, duties and specific tasks and duties of a similar nature and scope as necessary in order to achieve assigned business objectives.

Job Requirements

• Knowledge of security technology and emerging trends.
• Knowledge of operations of a 24 x 7 monitoring center.
• Excellent English oral and written communication skills required for preparing clear, concise and grammatically correct materials/original correspondence and communicating information effectively to others.
• Strong attention to detail and communicate precisely without grammatical error.
• Excellent grasp of MS Office Suite to include (Word, PowerPoint, Excel, Outlook).
• Professional demeanor and excellent ability to contribute independently in security operations.
• Understanding of security operations and procedures.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to facilitate progressive change.
• Ability to take initiative and achieve results.

Country: USA, State: Washington, City: Redmond, Company: Securitas USA.